Platform
Oct 2025
There are many variations on this question:
- How quickly will OpenAI or Google do what you do?
- What's to stop someone else just doing what you do?
- What's special about Folio?
The answer to all of these is the same:
- Folio is a deeply capable platform - not a chatbot interface. Folio has:
- A full fintech back-end
- A unified datastore, serving business context from a single source
- A workflow engine, managing tasks, reminders, and complex workflows natively
- A rules and policy engine, combining deterministic and probabilistic approaches to automate tasks as well as a human using a system
- A unified multi-channel chat capability, meaning you can interact with Folio like you would with any colleague, and without loss of memory across channels
- Much, much more.
- We use LLMs for specific purposes:
- Interpretation - reading and analysing text, data, images, and more to make sense of heterogenous data sources and map them into vectors that can be used to automate work.
- Communication - enabling a conversation-first design, and allowing us to re-imagine how software can be used.
- Generation - providing a layer of content creation capability that delivers the 'last mile' in many prof services use cases.
- We are a platform, not a tool:
- We use many different LLMs - choosing the most suitable for each task (see the diagram below).
- We can plug into other agentic solutions to extend Folio's capabilities

Folio also has access to context that generalist LLMs will not - we are a vertical AI solution:

